:root{--ink: #16202a;--muted: #667584;--line: #dde3e8;--soft: #f4f6f8;--paper: #fff;--navy: #10243d;--violet: #7454d9;--violet-soft: #eee9ff;--green: #1f8a62;--green-soft: #e3f7ef;--amber: #9b6b11;--amber-soft: #fff4d6;--red: #bd3b3b;--shadow: 0 14px 40px rgba(20, 33, 50, .08);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;color:var(--ink);background:var(--soft)}*{box-sizing:border-box}body{margin:0;min-width:320px;background:var(--soft)}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}button,select{cursor:pointer}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid rgba(116,84,217,.25);outline-offset:2px}.topbar{height:72px;display:flex;align-items:center;padding:0 32px;gap:44px;color:#fff;background:var(--navy);box-shadow:0 5px 20px #0714222e}.brand{display:inline-flex;align-items:center;gap:11px;min-width:180px}.brand-mark{width:38px;height:38px;display:grid;place-items:center;border-radius:11px;font:700 20px Georgia,serif;color:#fff;background:linear-gradient(135deg,#9279e5,#6546c8);box-shadow:inset 0 0 0 1px #ffffff2b}.brand strong,.brand small{display:block;line-height:1.05}.brand strong{font:700 15px Georgia,serif;letter-spacing:.02em}.brand small{margin-top:4px;color:#b8c5d4;font-size:11px;text-transform:uppercase;letter-spacing:.14em}.main-nav{height:100%;display:flex;align-items:center;gap:26px;font-size:14px}.main-nav a,.nav-placeholder{height:100%;display:flex;align-items:center;position:relative;color:#b9c5d2}.main-nav .active{color:#fff}.main-nav .active:after{content:"";position:absolute;left:0;right:0;bottom:0;height:3px;border-radius:3px 3px 0 0;background:#9f88ef}.nav-placeholder{opacity:.55;cursor:not-allowed}.user-menu{margin-left:auto;display:flex;align-items:center;gap:16px;font-size:13px;color:#dce4ec}.notification-indicator,.spam-indicator{display:contents}.spam-nav-link{display:inline-flex;align-items:center;gap:7px;color:#c9d4df}.spam-nav-link strong{min-width:20px;min-height:20px;display:inline-grid;place-items:center;padding:0 6px;border-radius:999px;color:#fff;background:#697887;font-size:10px}.spam-nav-link:hover,.spam-nav-link.active{color:#fff}.notification-nav-link{display:inline-flex;align-items:center;gap:7px;color:#c9d4df}.notification-nav-link>span:first-child{color:#8e73e4;font-size:10px}.notification-nav-link strong,.mobile-notification-count{min-width:20px;min-height:20px;display:inline-grid;place-items:center;padding:0 5px;border-radius:999px;color:#fff;background:var(--red);font-size:10px}.notification-nav-link:hover,.notification-nav-link.active{color:#fff}.nav-icon-link{width:34px;height:34px;display:inline-grid;flex:none;place-items:center;border-radius:9px;color:#aebccc}.nav-icon-link svg,.mobile-trash-link svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.nav-icon-link:hover,.nav-icon-link.active{color:#fff;background:#ffffff1a}.sr-only{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important}.link-button{-webkit-appearance:none;-moz-appearance:none;appearance:none;padding:0;border:0;color:#aebccc;background:none}.link-button:hover{color:#fff}.mobile-nav{display:none;position:relative;margin-left:auto}.mobile-nav summary{min-height:40px;display:flex;align-items:center;gap:8px;padding:0 12px;border:1px solid rgba(255,255,255,.22);border-radius:9px;color:#fff;background:#ffffff14;font-size:12px;font-weight:750;cursor:pointer;list-style:none}.mobile-nav summary::-webkit-details-marker{display:none}.mobile-nav summary span:first-child{font-size:20px;line-height:1}.mobile-nav[open] summary{border-color:#fff6;background:#ffffff24}.mobile-nav-panel{position:absolute;z-index:50;top:calc(100% + 10px);right:0;width:min(310px,calc(100vw - 30px));max-height:calc(100vh - 90px);overflow-y:auto;padding:8px;border:1px solid var(--line);border-radius:13px;color:var(--ink);background:#fff;box-shadow:0 20px 55px #07142247}.mobile-nav-panel a,.mobile-nav-panel button{width:100%;min-height:43px;display:flex;align-items:center;padding:0 12px;border:0;border-radius:8px;color:#42515f;background:transparent;font-size:13px;font-weight:700;text-align:left}.mobile-nav-panel a:hover,.mobile-nav-panel button:hover{color:var(--violet);background:#f6f3ff}.mobile-nav-panel a.active{color:#6045bd;background:var(--violet-soft)}.mobile-nav-panel form{margin-top:6px;padding-top:6px;border-top:1px solid var(--line)}.mobile-nav-panel form button{color:var(--red);cursor:pointer}.mobile-nav-user{padding:10px 12px 12px;border-bottom:1px solid var(--line);margin-bottom:6px}.mobile-nav-user strong,.mobile-nav-user small{display:block;overflow-wrap:anywhere}.mobile-nav-user strong{color:var(--navy);font-size:13px}.mobile-nav-user small{margin-top:3px;color:var(--muted);font-size:10px}.mobile-nav-utilities{display:flex;align-items:center;gap:4px}.mobile-nav-utilities .notification-nav-link{flex:1}.mobile-nav-utilities .mobile-spam-link{min-width:76px;width:auto;flex:none;gap:7px}.mobile-nav-panel .mobile-trash-link{width:43px;flex:none;justify-content:center;padding:0}.app-shell{max-width:1500px;margin:0 auto;padding:34px 40px 64px}.page-heading,.ticket-header{display:flex;justify-content:space-between;align-items:flex-end;gap:24px;margin-bottom:24px}h1{margin:3px 0 0;color:var(--navy);font:700 34px/1.16 Georgia,serif;letter-spacing:-.02em}h2{margin:3px 0 20px;color:var(--navy);font:700 19px/1.25 Georgia,serif}.eyebrow{margin:0;color:var(--violet);font-size:11px;font-weight:800;letter-spacing:.14em;text-transform:uppercase}.muted{color:var(--muted)}.heading-stat{display:flex;align-items:baseline;gap:8px;color:var(--muted);font-size:13px}.heading-stat strong{color:var(--navy);font-size:24px}.page-heading-actions{display:flex;align-items:center;gap:16px}.inbox-toolbar{display:grid;grid-template-columns:minmax(260px,1fr) 150px 165px 150px 205px;gap:12px;margin-bottom:14px}.inbox-new-filter{gap:8px}.inbox-new-filter strong{min-width:24px;padding:2px 7px;border-radius:999px;color:var(--violet);background:#f0ecff;font-size:11px;line-height:18px;text-align:center}.inbox-new-filter.button-primary strong{color:var(--violet);background:#fff}.search-field{position:relative}.search-field span{position:absolute;left:15px;top:9px;color:#80909f;font-size:23px;transform:rotate(-20deg)}.search-field input{padding-left:44px}input,select,textarea{width:100%;border:1px solid var(--line);border-radius:10px;color:var(--ink);background:var(--paper);transition:border .15s,box-shadow .15s}input,select{height:44px;padding:0 14px}textarea{padding:14px;resize:vertical;line-height:1.55}input:hover,select:hover,textarea:hover{border-color:#bdc7d0}.ticket-list{overflow:hidden;border:1px solid var(--line);border-radius:14px;background:var(--paper);box-shadow:var(--shadow)}.ticket-row{display:flex;gap:15px;padding:18px 20px;border-bottom:1px solid #e8ecef;transition:background .14s,transform .14s}.ticket-row:last-child{border-bottom:0}.ticket-row:hover{position:relative;z-index:1;background:#fafaff;box-shadow:inset 3px 0 var(--violet)}.ticket-row-selected{background:#f7f4ff;box-shadow:inset 3px 0 var(--violet)}.ticket-row-link{display:flex;flex:1;gap:15px;min-width:0;color:inherit}.ticket-select-control{display:grid;flex:0 0 20px;place-items:start center;padding-top:10px;cursor:pointer}.ticket-select-control input,.inbox-select-page input{width:17px;height:17px;margin:0;accent-color:var(--violet);cursor:pointer}.inbox-bulk-actions{display:flex;align-items:center;gap:14px;margin:0 0 14px;padding:10px 14px;border:1px solid var(--line);border-radius:12px;background:var(--paper)}.inbox-select-page{display:flex;align-items:center;gap:9px;color:var(--navy);font-weight:700;cursor:pointer}.inbox-selection-count{margin-right:auto;color:var(--muted);font-size:13px}.sla-overdue{color:#b42318;font-weight:800}.avatar{flex:0 0 40px;width:40px;height:40px;display:grid;place-items:center;border-radius:12px;color:#5b4aa4;background:#ece8fa;font-weight:800}.ticket-primary{min-width:0;flex:1}.ticket-line{display:flex;align-items:baseline;justify-content:space-between;gap:20px}.ticket-line strong{overflow:hidden;color:#203044;font-size:15px;text-overflow:ellipsis;white-space:nowrap}.ticket-line time{flex:none;color:#84919d;font-size:12px}.ticket-meta,.pill-line{display:flex;align-items:center;flex-wrap:wrap;gap:8px}.ticket-meta{margin:6px 0 10px;color:var(--muted);font-size:12px}.ticket-meta span+span:before{content:"·";margin-right:8px;color:#b4bdc6}.status-pill,.tag,.unassigned,.assignee,.person-pill,.draft-badge{display:inline-flex;align-items:center;min-height:23px;padding:3px 9px;border-radius:999px;font-size:11px;font-weight:700}.status-pill{gap:6px;border:1px solid currentColor;border-radius:6px;color:#53616e;background:#edf0f3;font-weight:800;letter-spacing:.025em;text-transform:uppercase}.status-pill:before{width:6px;height:6px;display:block;border-radius:2px;background:currentColor;content:""}.status-violet{color:#6549c2;background:var(--violet-soft)}.status-blue{color:#236a9b;background:#e6f3fb}.status-amber{color:var(--amber);background:var(--amber-soft)}.status-green{color:var(--green);background:var(--green-soft)}.status-slate{color:#5c6873;background:#edf0f3}.tag{color:#5e6974;background:#f0f2f4;font-weight:600}.tag-colored{color:var(--tag-fg);border:1px solid var(--tag-border);background:var(--tag-bg)}.tag-colored:before{content:"#";opacity:.58;font-weight:800}.tag-color-slate{--tag-fg: #334155;--tag-bg: #e2e8f0;--tag-border: #94a3b8;--tag-swatch: #64748b}.tag-color-brown{--tag-fg: #78350f;--tag-bg: #f3dfc7;--tag-border: #c98b52;--tag-swatch: #92400e}.tag-color-violet{--tag-fg: #5b21b6;--tag-bg: #ede9fe;--tag-border: #a78bfa;--tag-swatch: #7c3aed}.tag-color-purple{--tag-fg: #701a75;--tag-bg: #f3e8ff;--tag-border: #c084fc;--tag-swatch: #9333ea}.tag-color-indigo{--tag-fg: #3730a3;--tag-bg: #e0e7ff;--tag-border: #818cf8;--tag-swatch: #4f46e5}.tag-color-blue{--tag-fg: #1e40af;--tag-bg: #dbeafe;--tag-border: #60a5fa;--tag-swatch: #2563eb}.tag-color-cyan{--tag-fg: #155e75;--tag-bg: #cffafe;--tag-border: #22d3ee;--tag-swatch: #06b6d4}.tag-color-teal{--tag-fg: #115e59;--tag-bg: #ccfbf1;--tag-border: #2dd4bf;--tag-swatch: #0d9488}.tag-color-green{--tag-fg: #166534;--tag-bg: #dcfce7;--tag-border: #4ade80;--tag-swatch: #16a34a}.tag-color-lime{--tag-fg: #3f6212;--tag-bg: #ecfccb;--tag-border: #a3e635;--tag-swatch: #84cc16}.tag-color-amber{--tag-fg: #713f12;--tag-bg: #fef3c7;--tag-border: #facc15;--tag-swatch: #facc15}.tag-color-orange{--tag-fg: #9a3412;--tag-bg: #ffedd5;--tag-border: #fb923c;--tag-swatch: #f97316}.tag-color-red{--tag-fg: #991b1b;--tag-bg: #fee2e2;--tag-border: #f87171;--tag-swatch: #dc2626}.tag-color-rose{--tag-fg: #9f1239;--tag-bg: #ffe4e6;--tag-border: #fb7185;--tag-swatch: #e11d48}.tag-color-pink{--tag-fg: #9d174d;--tag-bg: #fce7f3;--tag-border: #f472b6;--tag-swatch: #db2777}.unassigned{color:var(--amber);background:var(--amber-soft)}.assignee,.person-pill{color:#315b6f;background:#e7f2f5}.empty-state{min-height:260px;display:grid;place-content:center;gap:6px;text-align:center;color:var(--muted)}.empty-state strong{color:var(--navy)}.pagination{margin-top:18px}.pagination-nav{display:flex;justify-content:flex-end;align-items:center;gap:12px;color:var(--muted);font-size:12px}.trash-toolbar{grid-template-columns:minmax(260px,1fr)}.trash-ticket-row{align-items:center}.trash-ticket-actions{flex:none}.notification-heading-actions{display:flex;align-items:center;gap:16px}.notification-list{overflow:hidden;border:1px solid var(--line);border-radius:14px;background:var(--paper);box-shadow:var(--shadow)}.notification-row{width:100%;display:flex;align-items:flex-start;gap:14px;padding:18px 20px;border:0;border-bottom:1px solid #e8ecef;color:var(--ink);background:#fff;text-align:left}.notification-row:last-child{border-bottom:0}.notification-row:hover{background:#fafaff}.notification-row.unread{box-shadow:inset 3px 0 var(--violet);background:#fcfbff}.notification-icon{flex:0 0 36px;width:36px;height:36px;display:grid;place-items:center;border-radius:11px;color:#5d49b1;background:var(--violet-soft);font-weight:800}.notification-content{min-width:0;flex:1;display:grid;gap:5px;color:#465564;font-size:13px}.notification-content small{color:var(--navy);font-weight:700}.notification-content em{overflow:hidden;color:var(--muted);font-style:normal;text-overflow:ellipsis;white-space:nowrap}.notification-title-line{display:flex;justify-content:space-between;gap:20px}.notification-title-line strong{color:var(--navy);font-size:14px}.notification-title-line time{flex:none;color:#84919d;font-size:11px}.button{display:inline-flex;align-items:center;justify-content:center;min-height:42px;padding:0 15px;border:1px solid var(--line);border-radius:9px;color:#344454;background:#fff;font-size:13px;font-weight:750;box-shadow:0 1px 2px #0f1e2d0a}.button:hover{border-color:#bdc6cf;background:#fafbfc}.button-primary{border-color:var(--violet);color:#fff;background:var(--violet)}.button-primary:hover{border-color:#6749cc;background:#6749cc}.button-danger{border-color:#e5baba;color:var(--red);background:#fff8f8}.button-danger:hover{border-color:var(--red);color:#fff;background:var(--red)}.button-full{width:100%}.button-disabled{opacity:.5;cursor:not-allowed}.module-internal-information textarea{min-height:140px;resize:vertical}.module-internal-information small{display:block;margin-top:6px;color:#71808d;font-size:11px;line-height:1.4}.module-internal-information-readonly{margin-top:18px;padding:14px 16px;border:1px solid var(--line);border-radius:10px;background:#f8fafc}.module-internal-information-readonly strong{color:var(--navy);font-size:12px}.module-internal-information-readonly p{margin:8px 0 0;color:#42515f;font-size:13px;line-height:1.6;white-space:pre-wrap;overflow-wrap:anywhere}.back-link{display:inline-block;margin-bottom:24px;color:#647485;font-size:13px}.back-link:hover{color:var(--violet)}.ticket-header{align-items:flex-end}.ticket-header h1{max-width:850px;margin-bottom:13px;font-size:31px}.ticket-actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:10px}.ticket-actions select{width:170px}.ticket-actions .assignee-select{width:220px}.ticket-tag-editor{margin:-8px 0 18px;border:1px solid var(--line);border-radius:12px;background:#ffffffb8}.ticket-tag-editor>summary{display:flex;align-items:center;flex-wrap:wrap;gap:9px;padding:11px 14px;color:var(--navy);cursor:pointer;font-size:12px;font-weight:800;list-style:none}.ticket-tag-editor>summary::-webkit-details-marker{display:none}.ticket-tag-editor>summary:before{content:"+";width:18px;height:18px;display:grid;place-items:center;border-radius:5px;color:#fff;background:#718095;font-size:14px;line-height:1}.ticket-tag-editor[open]>summary{border-bottom:1px solid var(--line);background:#fafbfc}.ticket-tag-editor[open]>summary:before{content:"−"}.ticket-tag-preview-list{display:flex;align-items:center;flex-wrap:wrap;gap:5px}.ticket-tag-preview{min-height:20px;padding:2px 7px;font-size:10px}.ticket-tag-count{min-width:21px;min-height:21px;display:inline-grid;place-items:center;margin-left:auto;padding:0 6px;border-radius:999px;color:#52616d;background:#e7ecef;font-size:10px}.ticket-tag-content{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:12px 14px}.ticket-tag-list{display:flex;align-items:center;flex-wrap:wrap;gap:7px}.ticket-tag{position:relative;gap:6px}.tag-palette{display:grid;grid-template-columns:repeat(5,24px);gap:5px}.tag-palette-option{width:24px;height:24px;display:grid;place-items:center;padding:0;border:1px solid transparent;border-radius:7px;background:transparent}.tag-palette-option span{width:16px;height:16px;display:block;border:1px solid rgba(15,23,42,.16);border-radius:50%;background:var(--tag-swatch);box-shadow:0 1px 2px #0f172a29}.tag-palette-option:hover{border-color:var(--tag-border);background:var(--tag-bg)}.tag-palette-option.selected{border-color:var(--tag-fg);background:var(--tag-bg);box-shadow:0 0 0 1px #fff inset}.ticket-tag>button{width:16px;height:16px;padding:0;border:0;border-radius:50%;color:#6f7780;background:#fffc;font:700 13px/15px sans-serif;cursor:pointer}.ticket-tag>button:hover{color:#fff;background:var(--red)}.ticket-tag-add{display:flex;align-items:center;flex-wrap:wrap;gap:8px;min-width:min(390px,100%)}.ticket-tag-add input{min-width:170px;flex:1 1 220px}.ticket-tag-add .tag-palette-new{flex:none}.existing-tag-preview{display:flex;align-items:center;gap:8px}.existing-tag-preview small{max-width:150px;color:#71808d;font-size:10px;line-height:1.25}.ticket-tag-add .button{flex:none}.notice{margin-bottom:16px;padding:13px 16px;border:1px solid #bcded1;border-radius:10px;color:#236b50;background:#edf9f4;font-size:13px}.ticket-grid{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:24px;align-items:start}.conversation{display:grid;gap:14px}.message,.composer-card,.note-card,.context-card{border:1px solid var(--line);border-radius:13px;background:var(--paper);box-shadow:0 7px 25px #1421320d}.message{padding:18px 20px 20px}.message header{display:flex;align-items:flex-start;justify-content:space-between;gap:18px;padding-bottom:14px;border-bottom:1px solid #eef1f3}.message header strong,.message header span{display:block}.message header strong{color:var(--navy);font-size:13px}.message header span,.message header time{margin-top:3px;color:#83909c;font-size:11px}.message-body{padding-top:17px;color:#354351;font-size:14px;line-height:1.68;white-space:normal}.message-body>:first-child{margin-top:0}.message-body>:last-child{margin-bottom:0}.message-body p,.message-body ul,.message-body ol,.message-body blockquote,.message-body pre,.message-body table{margin:0 0 1em}.message-body ul,.message-body ol{padding-left:1.6em}.message-body li+li{margin-top:.28em}.message-body h1,.message-body h2,.message-body h3,.message-body h4,.message-body h5,.message-body h6{margin:1.1em 0 .45em;color:var(--navy);line-height:1.3}.message-body h1{font-size:20px}.message-body h2{font-size:18px}.message-body h3,.message-body h4,.message-body h5,.message-body h6{font-size:16px}.message-body a{color:#5f43c0;font-weight:700;text-decoration:underline;text-underline-offset:2px;overflow-wrap:anywhere}.message-body a:hover,.message-body a:focus-visible{color:#422b96}.message-body blockquote{padding:10px 14px;border-left:3px solid #cfc4f2;color:#596675;background:#faf9ff}.message-body pre{overflow-x:auto;padding:12px;border-radius:8px;background:#f4f6f8;white-space:pre-wrap}.message-body table{max-width:100%;border-collapse:collapse}.message-body th,.message-body td{padding:7px 9px;border:1px solid var(--line);text-align:left;vertical-align:top}.message-body th{color:var(--navy);background:#f7f8fa}.message-internal{border-color:#e5d39e;background:#fffbef}.message-outbound{border-left:3px solid #8d74e0}.draft-badge{margin-top:16px;color:#6750b4;background:var(--violet-soft)}.draft-actions{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:16px}.draft-actions .draft-badge{margin-top:0}.attachment-list{display:grid;gap:8px;margin-top:16px}.attachment-item{display:flex;flex-wrap:wrap;align-items:center;gap:10px;padding:9px 11px;border:1px solid var(--line);border-radius:9px;background:#f8fafb;font-size:12px}.attachment-item a{color:var(--violet);font-weight:700}.attachment-item small{color:var(--muted)}.signature-toolbar{display:flex;flex-wrap:wrap;gap:5px;margin:8px 0}.signature-toolbar .button{min-height:32px;padding:4px 9px;font-size:12px}.signature-editor{min-height:230px;padding:16px;border:1px solid var(--line);border-radius:10px;background:#fff;overflow-wrap:anywhere;line-height:1.6}.signature-editor:focus{outline:2px solid var(--violet);outline-offset:2px}.signature-editor img,.signature-preview-body img,.sent-signature img{max-width:100%;height:auto}.signature-editor p,.signature-preview-body p{margin:0 0 10px}.signature-insert-panel{display:grid;gap:10px;padding:14px;margin-top:10px;border:1px solid var(--line);border-radius:10px}.sent-signature{margin-top:24px;padding-top:12px;border-top:1px solid var(--line)}.attachment-item .link-button{margin-left:auto}.customer-download-link{display:flex;flex-wrap:wrap;align-items:center;gap:5px 11px;width:100%;margin-top:4px;padding-top:5px;border-top:1px dashed #d8d2eb}.customer-download-link>small{flex-basis:100%}.danger-link{color:var(--red)}.attachment-picker{display:grid;gap:8px;padding:13px 15px;border-top:1px solid var(--line);background:#fff}.attachment-picker label{display:flex;align-items:center;gap:12px;color:var(--navy);font-size:12px;font-weight:750}.attachment-picker input{height:auto;padding:8px;font-weight:400}.attachment-picker small{color:var(--muted)}.pending-attachment{display:flex;width:fit-content;max-width:100%;align-items:center;gap:9px;padding:6px 9px;border-radius:7px;color:#315b6f;background:#e7f2f5;font-size:11px}.pending-attachment img{width:56px;height:42px;border:1px solid #c9dfe5;border-radius:5px;object-fit:cover;background:#fff}.pending-attachment span{overflow-wrap:anywhere}.draft-attachment-tools{display:grid;gap:10px;margin-top:16px;padding:14px;border:1px solid #ddd6f5;border-radius:10px;background:#faf9ff}.draft-attachment-heading{display:flex;align-items:baseline;justify-content:space-between;gap:10px;color:var(--navy)}.draft-attachment-heading small,.draft-attachment-tools>small{color:var(--muted)}.draft-attachment-row{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:10px}.draft-attachment-row label{display:grid;gap:6px;min-width:0;color:var(--navy);font-size:12px;font-weight:750}.draft-attachment-row input,.draft-attachment-row select{width:100%;min-width:0;height:auto;padding:8px;background:#fff;font-weight:400}.clipboard-image-status{margin:0;color:#315b6f;font-size:12px;font-weight:700}.clipboard-image-status.field-error{color:brown}.composer-card{overflow:hidden}.composer-tabs{display:flex;justify-content:space-between;padding:13px 16px;border-bottom:1px solid var(--line);color:var(--navy);background:#fbfbfd;font-size:12px}.composer-tabs span{color:var(--muted);font-weight:500}.composer-card textarea{border:0;border-radius:0}.composer-card textarea:focus{outline:0;box-shadow:inset 0 0 0 2px #7454d926}.composer-footer{display:flex;justify-content:space-between;align-items:center;gap:20px;padding:12px 15px;border-top:1px solid var(--line);background:#fbfbfd}.composer-footer p{margin:0;color:var(--muted);font-size:11px}.note-card{padding:0;overflow:hidden;border-color:#d9d0f2;background:#fbfaff}.note-card>summary{display:flex;align-items:center;gap:8px;padding:13px 15px;cursor:pointer;color:#5e49a6;background:#f5f1ff;font-size:13px;font-weight:800;list-style:none}.note-card>summary::-webkit-details-marker{display:none}.note-card>summary:before{content:"+";width:18px;height:18px;display:grid;place-items:center;border-radius:5px;color:#fff;background:#8066d2;font-size:14px;line-height:1}.note-card[open]>summary:before{content:"−"}.internal-note-count{min-width:21px;min-height:21px;display:inline-grid;place-items:center;margin-left:auto;padding:0 6px;border-radius:999px;color:#6547bd;background:#e6ddff;font-size:10px}.internal-notes-content{display:grid;gap:10px;padding:12px 15px 15px}.internal-notes-content>.muted{margin:2px 0;font-size:12px}.internal-note-entry{padding:11px 12px;border:1px solid #e2dcf3;border-radius:9px;background:#fff}.internal-note-entry header{display:flex;justify-content:space-between;gap:16px;color:var(--navy);font-size:11px}.internal-note-entry header time{color:var(--muted);font-size:10px}.internal-note-entry .message-body{padding-top:8px;font-size:13px}.internal-note-composer{display:grid;gap:9px;padding-top:4px;border-top:1px solid #e4def3}.internal-note-composer textarea{margin-top:10px;background:#fff}.internal-note-composer .button{width:fit-content}.context-panel{display:grid;gap:14px}.context-card{padding:18px}.customer-card-link{color:inherit;text-decoration-color:#7454d96b;text-decoration-thickness:1px;text-underline-offset:4px}.customer-card-link:hover,.customer-card-link:focus-visible{color:var(--violet);text-decoration-color:currentColor}.context-card dl{display:grid;grid-template-columns:105px minmax(0,1fr);gap:11px 8px;margin:0;font-size:12px}.context-card dt{color:#83909b}.context-card dd{min-width:0;margin:0;color:#344353;overflow-wrap:anywhere}.administration-grid{display:grid;grid-template-columns:minmax(460px,1.15fr) minmax(380px,.85fr);gap:24px;align-items:start}.admin-list-card,.admin-form-card{overflow:hidden;border:1px solid var(--line);border-radius:14px;background:var(--paper);box-shadow:var(--shadow)}.admin-list-header{display:flex;justify-content:space-between;gap:15px;padding:15px 18px;border-bottom:1px solid var(--line);font-size:12px}.admin-list-header span{color:var(--muted)}.employee-row{width:100%;display:flex;align-items:center;gap:13px;padding:14px 17px;border:0;border-bottom:1px solid #edf0f2;text-align:left;background:#fff}.employee-row:hover,.employee-row.selected{background:#faf9ff;box-shadow:inset 3px 0 var(--violet)}.employee-primary{min-width:0;flex:1}.employee-primary>strong,.employee-primary>small{display:block}.employee-primary>strong{color:var(--navy);font-size:13px}.employee-primary>small{margin:3px 0 7px;color:var(--muted);font-size:11px}.employee-roles{display:flex;flex-wrap:wrap;gap:5px}.account-state{padding:4px 8px;border-radius:99px;font-size:10px;font-weight:800}.account-state.active{color:var(--green);background:var(--green-soft)}.account-state.inactive{color:#6c7780;background:#eceff1}.admin-list-card .pagination{padding:0 16px 15px}.admin-form-card{padding:20px}.admin-form-card h2{margin-bottom:18px}.admin-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.admin-form-grid>label{color:#465565;font-size:11px;font-weight:750}.admin-form-grid>label input,.admin-form-grid>label select{margin-top:6px;font-weight:400}.development-dialogue{display:grid;gap:12px;margin-top:8px;padding:16px;border:1px solid #ddd5f3;border-radius:14px;background:#f8f6fd}.development-dialogue-heading{display:flex;align-items:center;justify-content:space-between;gap:16px}.development-dialogue-heading>div{display:grid;gap:3px}.development-dialogue-heading span:not(.internal-note-count){color:var(--muted);font-size:11px;font-weight:500}.development-dialogue>.muted{margin:-4px 0 0;font-size:11px}.development-dialogue-messages{display:grid;gap:9px;max-height:420px;overflow-y:auto;padding:3px}.development-dialogue-message{max-width:84%;padding:11px 13px;border:1px solid #ded8ec;border-radius:12px 12px 12px 4px;background:#fff}.development-dialogue-message.own{justify-self:end;border-color:#cfc2f7;border-radius:12px 12px 4px;background:#eee9ff}.development-dialogue-message header{display:flex;justify-content:space-between;gap:18px;color:var(--navy);font-size:11px}.development-dialogue-message time{color:var(--muted);font-size:10px;font-weight:500}.development-dialogue-message p{margin:7px 0 0;white-space:pre-wrap;overflow-wrap:anywhere;color:#27384b;font-size:13px;font-weight:450}.development-dialogue-composer{display:grid;gap:8px;padding-top:12px;border-top:1px solid #ddd5ee}.development-dialogue-composer label{color:#465565;font-size:11px;font-weight:750}.development-dialogue-composer textarea{margin-top:6px;background:#fff}.development-dialogue-composer>div{display:flex;align-items:center;justify-content:space-between;gap:12px}.development-dialogue-composer small{color:var(--muted)}.field-wide{grid-column:1 / -1}.role-picker{grid-column:1 / -1;display:grid;gap:8px;margin:2px 0;padding:12px;border:1px solid var(--line);border-radius:10px}.role-picker legend{padding:0 5px;color:#465565;font-size:11px;font-weight:800}.role-picker label{display:flex;align-items:flex-start;gap:9px;padding:7px;border-radius:7px;background:#f8fafb}.role-picker input,.account-toggle input{flex:none;width:16px;height:16px;margin:2px 0 0}.role-picker strong,.role-picker small{display:block}.role-picker strong{color:var(--navy);font-size:11px}.role-picker small{margin-top:2px;color:var(--muted);font-size:9px;overflow-wrap:anywhere}.account-toggle{display:flex;align-items:center;gap:8px}.account-toggle input{margin:0}.admin-form-footer{display:flex;align-items:center;justify-content:space-between;gap:15px;margin:18px -20px -20px;padding:13px 20px;border-top:1px solid var(--line);background:#fbfbfd}.admin-form-footer span{color:var(--muted);font-size:10px}.crm-grid{display:grid;grid-template-columns:minmax(300px,.7fr) minmax(600px,1.3fr);gap:24px;align-items:start}.crm-search{padding:14px;border-bottom:1px solid var(--line)}.customer-row{width:100%;display:flex;justify-content:space-between;gap:15px;padding:15px 17px;border:0;border-bottom:1px solid #edf0f2;text-align:left;background:#fff}.customer-row:hover,.customer-row.selected{background:#faf9ff;box-shadow:inset 3px 0 var(--violet)}.customer-row strong,.customer-row small{display:block}.customer-row strong{color:var(--navy);font-size:13px}.customer-row small,.customer-counts{margin-top:4px;color:var(--muted);font-size:10px}.customer-counts{flex:none;text-align:right;line-height:1.5}.crm-detail{display:grid;gap:20px}.crm-subgrid{display:grid;grid-template-columns:1fr 1fr;gap:20px;align-items:start}.subcard-heading{display:flex;justify-content:space-between;align-items:flex-start}.subcard-heading .link-button{color:var(--violet);font-weight:800}.compact-list{display:grid;max-height:150px;overflow:auto;margin:0 -20px 15px;border-top:1px solid var(--line)}.compact-list button{padding:10px 20px;border:0;border-bottom:1px solid #edf0f2;text-align:left;background:#fff}.compact-list button:hover{background:#faf9ff}.compact-list strong,.compact-list small{display:block}.compact-list strong{color:var(--navy);font-size:11px}.compact-list small{margin-top:2px;color:var(--muted);font-size:9px}.customer-ticket-history{margin-top:20px}.crm-ticket-list{display:grid;margin:0 -20px -20px;border-top:1px solid var(--line)}.crm-ticket-list a{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:12px 20px;border-bottom:1px solid #edf0f2;color:inherit}.crm-ticket-list a:hover{background:#faf9ff}.crm-ticket-list a>span{min-width:0}.crm-ticket-list a>span:last-child{display:grid;justify-items:end;gap:5px;flex:0 0 auto}.crm-ticket-list strong,.crm-ticket-list small{display:block}.crm-ticket-list strong{overflow:hidden;color:var(--navy);font-size:11px;text-overflow:ellipsis;white-space:nowrap}.crm-ticket-list small{margin-top:3px;color:var(--muted);font-size:9px}.compact-form{margin-bottom:14px}.knowledge-toolbar{display:grid;grid-template-columns:minmax(300px,1fr) 190px;gap:12px;margin-bottom:14px}.knowledge-grid{display:grid;grid-template-columns:minmax(320px,.7fr) minmax(560px,1.3fr);gap:24px;align-items:start}.knowledge-row{width:100%;display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:15px 17px;border:0;border-bottom:1px solid #edf0f2;text-align:left;background:#fff}.knowledge-row:hover,.knowledge-row.selected{background:#faf9ff;box-shadow:inset 3px 0 var(--violet)}.knowledge-row strong,.knowledge-row small{display:block}.knowledge-row strong{color:var(--navy);font-size:12px}.knowledge-row small{margin-top:5px;color:var(--muted);font-size:9px}.knowledge-status{flex:none;padding:4px 7px;border-radius:99px;color:#65717c;background:#edf0f2;font-size:9px;font-weight:800;text-transform:uppercase}.knowledge-status.verified{color:var(--green);background:var(--green-soft)}.knowledge-status.review{color:var(--amber);background:var(--amber-soft)}.knowledge-status.archived{opacity:.65}.knowledge-editor textarea{margin-top:6px;font-weight:400}.licensing-grid{display:grid;grid-template-columns:minmax(320px,.65fr) minmax(600px,1.35fr);gap:24px;align-items:start}.workflow-grid{display:grid;grid-template-columns:minmax(320px,.65fr) minmax(620px,1.35fr);gap:24px;align-items:start}.workflow-grid textarea{margin-top:6px}.report-period{width:150px;color:var(--muted);font-size:11px;font-weight:750}.report-period select{margin-top:5px}.metric-grid{display:grid;grid-template-columns:repeat(4,minmax(150px,1fr));gap:14px;margin-bottom:22px}.metric-card{padding:18px;border:1px solid var(--line);border-radius:13px;background:var(--paper);box-shadow:var(--shadow)}.metric-card small,.metric-card strong{display:block}.metric-card small{min-height:28px;color:var(--muted);font-size:10px;font-weight:750;text-transform:uppercase;letter-spacing:.05em}.metric-card strong{margin-top:8px;color:var(--navy);font:700 27px Georgia,serif}.report-grid{display:grid;grid-template-columns:repeat(2,minmax(280px,1fr));gap:18px}.report-grid .context-card dl{grid-template-columns:minmax(130px,1fr) auto}.report-grid .context-card dd{text-align:right;font-weight:800}.ai-card{border-color:#d9d0f5;background:linear-gradient(180deg,#fcfbff,#fff)}.ai-card-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.ai-card-heading h2{margin-bottom:14px}.ai-run-button{min-height:34px;padding:0 10px;font-size:11px}.ai-state{margin:0;font-size:12px;line-height:1.5}.ai-error{color:var(--red)}.ai-classification{display:flex;align-items:center;flex-wrap:wrap;gap:7px;margin-bottom:12px}.ai-confidence{margin-left:auto;color:var(--green);font-size:11px;font-weight:800}.ai-summary{margin:0 0 14px;color:#344353;font-size:13px;line-height:1.55}.ai-section{display:grid;gap:6px;padding:12px 0;border-top:1px solid #ece8f7;font-size:12px}.ai-section>strong,.ai-draft-label{color:var(--navy);font-size:11px;text-transform:uppercase;letter-spacing:.06em}.ai-section p,.ai-section ul{margin:0;color:#52616f;line-height:1.5}.ai-section ul{padding-left:18px}.ai-action{width:fit-content;padding:4px 7px;border-radius:6px;color:#5e47b0;background:var(--violet-soft);font-size:10px;font-weight:800}.ai-evidence{display:grid;grid-template-columns:auto 1fr;align-items:baseline;gap:3px 7px;padding:7px 8px;border-radius:7px;background:#f5f3fb}.ai-evidence span{color:#5e47b0;font-weight:800}.ai-evidence code{overflow-wrap:anywhere;font-size:10px}.ai-evidence small{grid-column:1 / -1;color:var(--muted)}.ai-draft-label{display:block;margin:12px 0 7px;font-weight:800}.ai-card textarea{font-size:12px}.multilingual-draft{display:grid;gap:10px;margin-top:14px}.draft-language-panel{display:grid;gap:8px;padding:11px;border:1px solid var(--line);border-radius:10px;background:#fff}.draft-language-panel.customer-version{border-color:#b9d5c7;box-shadow:inset 3px 0 #4d9a71}.draft-language-panel.internal-version{border-color:#d9d0f5;background:#faf8ff;box-shadow:inset 3px 0 #7b5ed8}.draft-language-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:8px}.draft-language-heading strong{color:var(--navy);font-size:11px}.draft-language-heading span{color:var(--muted);font-size:9px;text-align:right}.draft-language-panel textarea{margin:0}.draft-language-panel .button{width:fit-content;min-height:34px;padding:0 10px;font-size:10px}.draft-safety-note{margin:8px 0 0;color:#6d7883;font-size:10px;line-height:1.45}.expert-draft-comparison{gap:12px}.expert-draft-comparison>div{display:grid;gap:6px;padding:10px;border-radius:9px;background:#f7f8fa}.expert-chat-card{border-color:#cbdde7;background:linear-gradient(180deg,#f8fcfd,#fff)}.expert-chat-card textarea{width:100%;margin-bottom:10px;font-size:12px}.ai-revision-workbench{display:grid;gap:10px;margin-top:14px;padding:13px;border:1px solid #cfd9f4;border-radius:11px;background:linear-gradient(180deg,#f7f5ff,#fff)}.ai-revision-workbench textarea{width:100%;font-size:12px}.ai-revision-heading{display:flex;align-items:center;justify-content:space-between;gap:10px;color:var(--navy)}.compact-dialogue{max-height:280px}.ai-task-picker{display:grid;gap:6px;padding:12px;border:1px solid #dfe3ec;border-radius:10px;background:#faf9ff}.ai-task-picker label{color:var(--navy);font-size:12px;font-weight:800}.ai-task-picker select{width:100%}.ai-task-picker small{color:var(--muted);line-height:1.45}.ai-state.ai-error{display:grid;gap:10px}.ai-state.ai-error p{margin:0}.ai-state.ai-error .button{justify-self:start}.expert-dialogue{display:grid;gap:9px;max-height:360px;margin:12px 0;overflow-y:auto}.expert-message{border-radius:10px;padding:10px 12px;font-size:12px}.expert-message.expert{margin-left:24px;background:#e9f4f8}.expert-message.assistant{margin-right:24px;background:#f1edfb}.expert-message strong{display:block;margin-bottom:4px;font-size:11px;color:#526170}.expert-message p{margin:0;white-space:normal}.knowledge-candidate{margin-top:16px;border-top:1px solid var(--line);padding-top:14px}.knowledge-candidate h3{margin:0 0 12px;font-size:15px}.knowledge-candidate dl{grid-template-columns:110px minmax(0,1fr);margin-bottom:14px}.ai-review-actions{display:flex;align-items:center;flex-wrap:wrap;gap:8px;margin-top:10px}.ai-review-actions .button{min-height:36px;padding:0 10px;font-size:11px}.ai-review-actions .danger-link{margin-left:auto}.ai-reviewed{margin:10px 0 0;color:var(--green);font-size:11px;font-weight:800;text-transform:capitalize}.ai-meta{display:block;margin-top:12px;color:#929da7;font-size:9px}.settings-grid{display:grid;grid-template-columns:minmax(420px,1fr) minmax(320px,.7fr);gap:24px;align-items:start}.settings-card{padding:22px;border:1px solid var(--line);border-radius:14px;background:var(--paper);box-shadow:var(--shadow)}.settings-card h2{margin-bottom:9px}.settings-card>.muted{margin:0 0 18px;font-size:12px;line-height:1.55}.settings-card>label{display:block;margin-bottom:7px;color:#465565;font-size:11px;font-weight:750}.settings-card textarea{font-size:13px;line-height:1.55}.settings-card-footer{display:flex;align-items:center;justify-content:space-between;gap:15px;margin-top:12px}.settings-card-footer small{color:var(--muted);font-size:10px}.signature-preview-body{min-height:210px;padding:18px;border:1px solid var(--line);border-radius:10px;color:#354351;background:#fbfcfd;font-size:13px;line-height:1.65}.signature-preview-body p{margin:0 0 24px;color:#83909c}.signature-preview-body span{color:var(--muted);font-style:italic}.signature-preview>small{display:block;margin-top:10px;font-size:10px}.guest-body{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at 20% 10%,#2b4564 0,transparent 32%),linear-gradient(135deg,#0f2239,#162c48 55%,#271f49)}.login-card{width:min(430px,100%);display:grid;gap:27px;padding:38px;border:1px solid rgba(255,255,255,.55);border-radius:19px;background:#fffffff7;box-shadow:0 35px 80px #02091461}.brand-login{color:var(--navy)}.brand-login small{color:var(--muted)}.login-card h1{font-size:32px}.login-card .muted{margin:7px 0 0;font-size:13px}.auth-secondary-link{color:#6750b4;font-size:12px;font-weight:750;text-align:center}.auth-secondary-link:hover{text-decoration:underline}.stack-form{display:grid;gap:12px}.stack-form label{color:#465565;font-size:12px;font-weight:700}.stack-form label input{margin-top:7px;font-weight:400}.checkbox{display:flex;align-items:center;gap:8px;margin:3px 0 7px;font-weight:500!important}.checkbox input{width:16px!important;height:16px!important;margin:0!important}.notification-preferences{gap:12px}.notification-preferences .checkbox{align-items:flex-start;margin:0;line-height:1.4}.notification-preferences .button{width:fit-content;margin-top:6px}.field-error{margin:-6px 0 0;color:var(--red);font-size:11px}@media(max-width:940px){.main-nav,.user-menu{display:none}.mobile-nav{display:block}.ticket-grid{grid-template-columns:1fr}.context-panel{grid-template-columns:repeat(2,minmax(0,1fr))}.inbox-toolbar{grid-template-columns:1fr 1fr}.administration-grid,.crm-grid,.knowledge-grid,.licensing-grid,.workflow-grid,.settings-grid{grid-template-columns:1fr}.metric-grid{grid-template-columns:repeat(2,minmax(140px,1fr))}.search-field{grid-column:1 / -1}}@media(max-width:640px){.topbar{height:62px;padding:0 17px}.brand{min-width:0}.mobile-nav summary span:last-child{display:none}.app-shell{padding:25px 15px 45px}.page-heading,.ticket-header{align-items:flex-start;flex-direction:column}.inbox-toolbar{grid-template-columns:1fr}.search-field{grid-column:auto}.ticket-row{padding:15px}.ticket-row-link{gap:10px}.ticket-select-control{flex-basis:18px;padding-top:8px}.inbox-bulk-actions{align-items:stretch;flex-wrap:wrap}.inbox-selection-count{align-self:center}.ticket-line{align-items:flex-start;flex-direction:column;gap:5px}.ticket-line strong{white-space:normal}.avatar{display:none}.ticket-actions{width:100%}.ticket-actions>*{flex:1}.ticket-tag-content{align-items:stretch;flex-direction:column}.ticket-tag-add{min-width:0}.notification-heading-actions{width:100%;justify-content:space-between}.page-heading-actions{width:100%;align-items:stretch;justify-content:space-between}.trash-ticket-row{align-items:stretch;flex-direction:column}.trash-ticket-actions .button{width:100%}.notification-row{padding:15px}.notification-title-line{align-items:flex-start;flex-direction:column;gap:3px}.context-panel{grid-template-columns:1fr}.message header,.composer-footer{align-items:flex-start;flex-direction:column}.draft-attachment-row{grid-template-columns:1fr}.draft-attachment-row .button{width:100%}.login-card{padding:28px 23px}.admin-form-grid{grid-template-columns:1fr}.field-wide,.role-picker{grid-column:auto}.crm-subgrid,.knowledge-toolbar,.report-grid,.metric-grid{grid-template-columns:1fr}}